Shipping & Returns
We are located in Prince George, BC, Canada. Our primary shipper is Canada Post. Original art is insured and trackable. All pieces are shipped safely and with care.
For international shipping, please contact the shop.
Damage During Shipping
In the unlikely event that your order is damaged during shipping the receiver must submit photographs of the damaged goods to the shipper. The shipper (Erin Stagg Fine Art) will undergo the process of dispute with the shipping broker (eg. Canada Post).
Lost packages will be disputed before a replacement will be sent (print merchandise only).
Original works will not be replaced, but must be reimbursed from the insurance by the shipping broker. If the receiver is unwilling to co-operate with the shipper in reference to providing information, photographs etc, then their reimbursement may not be processed.
Returns & Exchanges
There are no returns or exchanges accepted on print merchandise. Each print is individually created for each order, so no cancellations will be accepted.
On original art, returns may be accepted IF the original is returned within 14 days of the delivery date. It must be in the exact condition that it left in and include all original packaging. Return shipping is the responsibility of the purchaser.
Refunds & Cancellations
We apologize for any inconvenience, but we do not issue refunds.
Painting Party cancellations are not eligible for refunds. In the event that you cannot make your painting party, it will need to be rescheduled for another date.